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The Relationship between Employee Use of Communication Technology and Work-Related Stress: Does Age Matter?

Korthase, Katharine and Reilly, Nora and Biermeier-Hanson, Benjamin and Steele, Jenessa (2018) The Relationship between Employee Use of Communication Technology and Work-Related Stress: Does Age Matter? Masters thesis, Radford University.

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Abstract

The use of communication technology for work purposes has been steadily increasing in popularity for the last couple decades. Demerouti, Derks, Lieke, and Bakker (2014) found that the rise of technology use in the workplace often resulted in both information overload and social overload. However, technology could also be viewed as a resource. Job Demands-Resources Theory (JD-R) suggests that the negative effects of job demands, such as emotional or physical demands, can be alleviated through the use of job resources. It was expected that employees viewed the use of communication technology for work purposes as either a demand or a resource. It was hypothesized that employees who perceived the use of communication technology for work purposes to be a demand have higher levels of work-related stress. Work-related stress is made up of role ambiguity and role conflict, social support, and balance between work life and home life (Danna & Griffin, 1999). It was found that employees’ work-related stress was related to the use of communication technology for work purposes, though not always in the direction that was predicted. Furthermore, it was suggested that age would moderate the relationship between the use of communication technology and work-related stress. It was found that age did moderate the relationship between the use of communication technology for work and certain facets of an individual’s level of work-related stress.

Item Type: Thesis (Masters)
Subjects: B Philosophy. Psychology. Religion > BF Psychology
Divisions: UNSPECIFIED
Depositing User: Katharine A Korthase
Date Deposited: 31 May 2019 16:13
Last Modified: 31 May 2019 16:13
URI: http://wagner.radford.edu/id/eprint/467

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